Returns Policy

Refunds, Returns and Replacements by Australian Law:

Smiles are our mission. We will do everything we can to make sure that with Lolly and Popz you enjoy your experience. If you are for any reason unsatisfied with your Lolly and Popz Jar, please contact us within 48 hours of delivery and we will help find a solution.

We are not required to provide a refund or replacement if you change your mind or if your order is delayed due to outside influences of Lolly and Popz control eg: Weather, traffic incidents, Australia Post, couriers or any public holiday interference, which may slow down any shipping process.

You can choose a refund or replacement if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. Pictures and proof of any damage outside of your control must be supplied, all contents must be pictured. (not just because someone dropped it or ate too many on you etc…)

Items purchased are fragile and need to be treated as such. Keep out of reach of children

Please keep your proof of purchase – e.g. your receipt or email confirmation.

We are unable to accept returns.

Please let us know within 48 hours if your order is incorrect or not what you ordered.

If you are provided with a refund, all refunds for orders placed online are credited back to the original credit card on which the order was purchased or via the applicable Payment gateway.

NOTE: Occasionally, your lollies may vary slightly from pictured. Either due to lighting, manufacturers etc.